Refund Policy

1. Our Guarantee

IPTV Trends stands behind the quality of our service. We offer a 7-day money-back guarantee on all subscription plans. If for any reason you are not satisfied within the first 7 days of your purchase, we will refund your payment in full.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

• •Your refund request is submitted within 7 calendar days of your purchase date.
• •You contact us via WhatsApp with your order details (payment reference, subscription username).
• •The subscription was purchased directly through IPTV Trends and not via a third-party reseller.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• •The refund request is made after 7 days from the purchase date.
• •The account was suspended due to a violation of our Terms of Service (e.g., credential sharing, abuse).
• •Streaming issues are caused by your local internet connection, device incompatibility, or third-party application settings — not our servers.
• •You have already used a free 24-hour trial before purchasing.
• •A previous refund has already been issued for the same account.

4. How to Request a Refund

To request a refund, contact us via WhatsApp with the following information:

• 1.Your full name
• 2.Your subscription username
• 3.Proof of payment (transaction ID or screenshot)
• 4.Reason for the refund request

5. Refund Processing Time

Once your refund is approved, it will be processed within 3–7 business days. The time for the funds to appear in your account depends on your payment method:

• •PayPal — typically 1–3 business days
• •Visa / Mastercard — typically 5–7 business days depending on your bank
• •Cryptocurrency — refunds issued in the same cryptocurrency to your provided wallet address, typically within 24 hours
• •Bank transfer — typically 3–5 business days

6. Free Trial Policy

We offer a free 24-hour IPTV trial before any purchase commitment. We strongly encourage you to test our service thoroughly during the trial period. The availability of a free trial does not affect your right to a refund under Section 2, except where noted in Section 3.

7. Contact Us

For any refund questions or disputes, contact our support team: